Every guest request, routed with care.
StayMosaic turns guest requests into organised, trackable tasks and helps hotel and serviced-apartment teams coordinate service across reception, housekeeping and maintenance. The AI recommends. Your staff stay in control.
Prototype with fictional sample data. No sign-up needed.
“The air con in our room is leaking water onto the carpet and it’s very warm.”
The buttons are the point: a person makes each call.
From message to resolved, in four calm steps
A request arrives
From your guest form or the front desk. Photos and PDFs attach securely once storage is connected.
AI reads and recommends
It classifies the request and proposes a department, priority, SLA and next action using your hotel’s rules.
Your team decides
Staff approve or change the routing. Escalation and guest replies are always a human choice.
The shift stays in sync
Tasks, queues and a concise handover summary keep every department working from the same picture.
Intelligence where operations get busy
Guest request understanding
Turns free-text messages into structured, categorised requests, including messages that contain more than one issue.
Intelligent task routing
Recommends department, priority and action from configurable rules, and shows exactly which rule it used.
Service operations assistant
Answers authorised staff questions about open tasks, recurring issues and bottlenecks, with task references.
Guest feedback intelligence
Groups reviews and requests into themes, so a leaking AC unit shows up as a pattern, not five separate complaints.
Shift handover summaries
Generates a clear summary of unresolved tasks, priority issues and waiting guests at every shift change.
AI that works inside your rules
Hotels differ. You decide what counts as urgent, which department owns what, and when a manager should be told. The AI can only pick from the rules you enable, and safety-related requests always raise the alarm.
- Configurable rules for department, priority, SLA and action
- Escalation and guest replies are always a human decision
- Low-confidence requests go to people, not auto-routing
- Role-based views by property and department
- Audit log of every approval, change and escalation
See a request become a task
Type a guest message, adjust a hotel rule, and watch the routing follow. Then open the sample dashboard and generate a shift handover.