Hotels and serviced apartments, one operations picture
Different guests, same need: requests must reach the right team fast, and nothing should fall through the cracks at shift change.
Hotels
Reception, housekeeping and maintenance coordinating around short stays and high turnover.
Guest asks for a cooler room
Routed to Maintenance as high priority. If the guest is a VIP the priority rises. Housekeeping is flagged if the room can’t be used.
Noise at night
Routed to Reception with a short SLA. The third report from the same room in a week appears under recurring issues.
Gas smell in a corridor
Matches a safety rule: urgent, duty manager alerted, emergency SOP shown. The AI cannot downgrade it.
Breakfast complaint
Routed to the duty manager with an escalation suggestion. The manager decides whether to escalate or call the guest.
Serviced apartments
Longer stays mean appliances, utilities, mid-stay services and recurring issues matter more.
Dishwasher leaking in a long-stay apartment
Maintenance fault with an urgency rule for water damage. A second report in the same apartment shows up as a recurring issue.
Mid-stay linen change
Scheduled housekeeping tasks sit alongside guest requests on the same board.
Utilities billing question
Routed to Reception with a billing rule. Refunds and adjustments need manager approval.
Departure clean and inspection
Turnover tasks hand off between housekeeping and maintenance, with blocked-reason tracking.
Mixed groups
Run hotels and apartment buildings in one workspace. Each property has its own rules, roster and queues, and group managers get cross-property analytics to spot problems that repeat between sites.